UniFirst Case Study Essay Sample

UniFirst is one of North America’s largest workwear and fabric services companies. We rent. rental. and sell uniforms. protective vesture. custom corporate workwear. floorcare. and other installation services merchandises to all sorts of concerns. UniFirst is a taking provider of uniforms. workwear and related merchandises to concerns large and little since 1936. significance we are in our 8th decennary of serving North American concerns. We provide a broad scope of dress from traditional uniforms. industrial wear. forte and protective vesture to corporate insouciant and executive garb. UniFirst manages the uniforms of both little and big companies such as Walmart. Costco. and Canadian Tire. We besides offer merchandises such as public toilet service merchandises. soaps. air fresheners. mats. and swabs.

Our Corporate Mission is to be recognized as the quality leader in our industry. Our careful focal point on functioning each customer’s particular demands and supplying entire satisfaction enables us to turn. to supply an just return on investing. and to make chances for all of our employees.

UniFirst Corporation soon employs over 10. 000 “Team Partners” who service more than 240. 000 client locations throughout North America. Europe. and Mexico. We recognize that our continued success depends on the accomplishment. creativeness and enterprise of everyone on our squad. We besides have three subordinate companies: Green Guard. UniTech Services Group. and UniClean which supply first assistance equipment. laundering and decontamination services. and vesture and services related to cleanrooms.

Not merely make UniFirst’s employees pride themselves on their exceeding quality and client service. we besides pride ourselves on being an active member of the Textile Service Industry’s “Laundry Environment Stewardship Program” . We’ve contributed to of import attempts that help continue our natural resources for coevalss to come. In fact. we were one of the first companies in our industry to do important investings in re-engineering our installations to be “greener” . more environmentally friendly operations.

We at UniFirst understand that CAPM employs 200 line workers that demand a quality. comfy. uniform that keeps them safe. We besides understand that you at CAPM want to oufit your workers in a consistent. clean. safe. and corporate manner. and we believe we have the ability to make so. We have reviewed your prospect signifier you completed and have obtained the solutions that UniFirst has to these important issues.

Obstacle: After returning their uniforms at the terminal of the work hebdomad. your employees are non ever obtaining their uniforms back the undermentioned hebdomad. UniFirst Difference: UniFirst provides our clients with a ternary count procedure in which we count the garments when they’re picked up. when they arrive at our installation and when they are distributed back to our client. This ensures each employee receives their unvarying accurately. efficaciously and can return to their work in a timely. structured manner. Furthermore. UniFirst provides the option of labelling each single uniform so employees can happen their appointed uniform with easiness.

Obstacle: When the current driver delivers the clean uniforms they are a entire muss and left on the floor. UniFirst Difference: UniFirst will supply your company with a designated bin for clean. serviced garments. Our path service professional ( bringing individual ) will administer the clean uniforms in the designated bin. You will be provided with a labeled bin for dirty garments and clean garments to guarantee your workers decently dispose of and achieve their uniforms.

Obstacle: Your uniforms are discoloured and/or aged.
UniFirst Difference: Our experience will guarantee that all workers will hold the same uniform and will be have oning the proper vesture for the occupation. The ternary count procedure non merely ensures the right measure of uniforms. but besides the quality. If a uniform is non in pristine status for your employees. we will replace the uniform in a timely manner. Besides. our Change-As-Needed System includes automatic replacing of garments before they become so worn as to impact their visual aspect or map.

Obstacle: Employees need to make full out a fix ticket. otherwise no fixs are done. UniFirst Difference: UniFirst provides a Change-As-Needed System to guarantee that all uniforms are kept in pristine status and that every worker will keep a functional. safe uniform.

Obstacle: CAPM does non desire to pull off their Garment System
UniFirst Difference: UniFirst provides a Garment Control System to guarantee garments are controlled. systematized and administered with small to no aid from our clients. We will number and screen the garments. inspect for defects or the demand for fixs. and present uniforms swimmingly. Lost cargos or losing garments are virtually eliminated and you’re assured that the vesture issued to you is decently controlled.

Obstacle: It is hard to add or cancel an employee.
UniFirst Difference: New employees receive next-day outfitting through UniFirst. This guarantees that your employee will quickly have their uniform. Besides. UniFirst recognizes that non every employee remains the same size over clip. so we provide dressing size exchanges whenever necessary – all you have to make is inquire.

( Price is estimated at $ 2/day/person for the unvarying demands for 253 on the job yearss. and $ 1. 50/person/day for providing original uniforms. pick-up and bringing one time every hebdomad. wash. hanging. fix and replacing for the continuance of the contract )

3. Payment Footing: Payment footings are net 30 ( 30 ) yearss from the day of the month of bill. If payment is non received by the due day of the month. bills are considered past due. Past due payments will be capable to a service charge of one and one-half-percent ( 1 ? % ) per month or the maximal sum allowed by jurisprudence. whichever is less.

4. Delivery Footing: Goods will be delivered 2-3 hebdomads after first payment is processed.

5. INSPECTION REVIEW: Buyer shall hold the right to inspect the goods on reaching.

If you agree to the above footings. delight mark and return one transcript of this missive for our records.

Authorized SignatureAuthorized Signature

Print Full Name and TitlePrint Full Name and Title

The UniFirst Difference

• Garment Maintenance – sole Mend System with 10 point review of every garment.

• Garment Replacements – change-as-needed system for automatic replacings.

• Equiping New Employees – next-day bringing outfitting.

• Size Exchange – supply vesture exchanges whenever necessary.

• Garment Control System – ensures security and answerability for all uniforms.

• UniFirst Goodwill System – habitue scheduled visits to see where we can better.

• Honest Pricing – ne’er any surprise or unexpected charges after understanding is signed.

• Wearer Protection – both you and you wearers are assured clean garments at proper clip and topographic point.

• Work Clothing Experts – no provider has a broader scope of work vesture.

• Environmentally-Conscious – we focus on sustainability and ever strive to go “greener” .


“UniFirst has gone good beyond the normal customer/vendor relationship. They have become a on the job spouse with us—competitive pricing. speedy bringing. first-class client service—we appreciate their committedness and look frontward to this partnership for many old ages to come. ”

— Cindy. Personnell Administrator. Manufacturing company. Clarkesville. GA

“Customer service in this state is at an all clip low. Its good to see that there is still a company staying that believes that superior client service is the lone manner to turn a concern. Making clients happy is priority figure one… and UniFirst has completed that undertaking with us. ” — Steven. Vice President. Service company. Brentwood. NH

We hired a selling company to assist us derive market portion in the industry and to advance our company… I took [ their ] advice and switched to UniFirst. It has been one of the best concern determinations I have made. ” — Dirk. Service Manager. Automotive franchise. White River Junction. VT

“Prior to the partnership with UniFirst. uniforms were really cumbrous and took up a batch of clip seeking to pull off for a work force of more than 200. UniFirst came in and promised to take that load off… They held true to their word. ” — Corey. Director of Operations. Dairy company. Johnstown. PA

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